Switching booking platforms is one of those tasks that always feels bigger than it actually is. The mechanics - moving your service list, importing your client data, updating the link in your Instagram bio - are 30 minutes of work. The mental overhead of “what if I lose a booking” is the part that makes people procrastinate for months.
This walkthrough is the playbook for the actual switch. Most of the steps happen in parallel with Booksy still running; the cutover is a single link update.
What migrates (and what doesn’t)
Migrates to Rexabook:
- Service catalogue (names, durations, prices)
- Client list (names, phone numbers, email addresses, booking history notes)
- Working hours
- Staff roster and per-staff pricing
- Cancellation policy text (paste it into the new profile)
Stays where it is:
- Booksy reviews - these live on Booksy’s marketplace. They don’t transfer. You start fresh on Rexabook reviews (or import your Google Reviews via the Profile settings, which is one tap).
- Booksy marketplace ranking - your Booksy listing is independent of Rexabook. If Booksy is a meaningful client source for you, keep the Booksy profile live for a month after cutover and gradually wind it down.
Step 1 - Export your Booksy data
Booksy’s data export lives at Menu → Settings → My Account → Export Data. It gives you a ZIP with three CSVs:
clients.csv- every client, their contact details, and total booking countservices.csv- your service catalogue with prices and durationsappointments.csv- historical booking log (you don’t need this for the switch but it’s useful for reference)
The export is email-delivered. Allow 10-15 minutes.
Step 2 - Sign up for Rexabook and import services
At app.rexabook.com/register, sign up and complete the setup wizard. At the services step, you’ll see “Import from a URL or screenshot” - paste your Booksy profile URL. Rexabook’s AI extracts every service, price, and duration. Verify the list and adjust any that the AI got wrong (rare, but the wizard is a confirmation step, not a fire-and-forget).
If you have a custom service list that isn’t on Booksy’s public profile, paste a list of your services in plain English into the chat (“Skin Fade 30 min £25, Beard Trim 20 min £15…”) and the AI parses it the same way.
Step 3 - Import your client list
In the dashboard, Clients → Import → Upload CSV. Drag in the clients.csv from Step 1. Rexabook auto-detects the Booksy format, normalises UK phone numbers (07xxx → +447xxx), deduplicates against existing clients, and imports in seconds. You’ll get a summary: “1,247 clients imported, 23 duplicates skipped, 4 with invalid phone numbers.”
The 4 invalid phone numbers are flagged - most are landline numbers or international formats that don’t pass the UK mobile validation. Review and either fix or skip.
Step 4 - Set your working hours and staff
Working hours: Settings → Working Hours. Defaults to Mon-Fri 9-5; click each day to expand and edit. Time-zone defaults to Europe/London.
Staff: Staff → Add team member. If you’re a solo trader, skip this. If you have staff, add them with their working hours and per-staff pricing overrides.
Per-staff pricing variants (e.g. Senior Stylist £45, Junior Stylist £25 for the same haircut) are under Staff → [member] → Service Variants. Rexabook auto-detects when a single service has different prices for different staff and lets you model it.
Step 5 - Run both systems in parallel for a week
For the first 7 days, keep Booksy live. Your Booksy clients will continue to book through Booksy; your Rexabook clients will book through the new link. You’re double-handling, but you’re also stress-testing Rexabook without risk.
The signal to cut over: you’ve had 5-10 bookings come in through Rexabook without any client confusion or missed appointment. Usually 3-5 days is enough.
Step 6 - Cut over
Update the booking link in your:
- Instagram bio
- Google Business Profile
- Email signature
- Any printed materials (business cards, posters)
All point to your Rexabook link: https://<your-slug>.rexabook.com/book (replace <your-slug> with your actual booking slug).
After 2-3 weeks, cancel your Booksy subscription (Booksy prorates the cancellation). You can keep the Booksy profile read-only for marketplace traffic if you want, or delete it.
The financial comparison
Booksy’s published pricing for a UK barber shop starts at £30/month for the basic plan and goes up to £49/month for the “Ultimate” tier with marketplace placement. Plus commission on bookings in some tiers.
Rexabook is £15/month + VAT for the base (with card-on-file, cancellation policy, Card Protection no-show charging, and the AI Receptionist by email - no add-on charges for the core features). Custom Domain is £10/month; extra team members are £5/staff/month.
For a typical 1-2 person barber shop, the monthly saving is £15-30 plus commission differences. Over a year, that’s £180-360 plus whatever the commission differential works out to.
Common gotchas
Q: What happens to my Booksy reviews? A: They stay on Booksy. You start fresh on Rexabook. If you have Google Reviews, import those via Profile → Google Business Profile.
Q: Will my clients know I’ve switched?
A: Only if you tell them. The booking page is yours (<slug>.rexabook.com) and email confirmations come from your business. Clients see “Sarah” not “Rexabook”.
Q: Can I import my appointment history? A: The CSV export includes historical appointments but it’s not imported by default - it’s reference data for you, not booking-state for the system. If you need it for accounting or tax purposes, keep the CSV.
Q: Do I need to delete my Booksy account? A: No. You can cancel the subscription and let the profile sit. Or delete it entirely. Either way, your data is preserved for 90 days in case you need to come back.
Get started
Start your 7-day free trialThe signup takes about 4 minutes. The migration itself is another 20-30 minutes including the parallel-run week. Most salons are fully cut over within 10 days.
Ready to switch?
Rexabook's free trial includes every base feature. Run both systems in parallel. Cancel anytime.
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