In this guide
Text messages are the fastest way to reach a customer who’s about to forget an appointment - which is why Rexabook builds its reminder system around SMS rather than email or an app notification a customer might not see in time.
Every booking gets a text, automatically
A confirmation goes out the moment a booking is made, and a reminder follows closer to the appointment - no setup required, this runs by default on every plan. Most no-shows come down to forgetfulness rather than a deliberate no-turn-up, and a well-timed reminder catches the majority of them before they happen. See Reducing no-shows with reminders and Card Protection for how this pairs with deposits and Card Protection.
Why SMS over other channels
A text gets read - and read quickly - in a way email and app notifications often don’t. Rexabook sends every booking-related message by SMS as the priority channel, so confirmations and reminders reach a customer whether or not they have an app installed or check their inbox.
What triggers a message
Confirmations, reminders, and any cancellation or reschedule a customer or you makes - each sends an update by text automatically, so both sides are always looking at the same appointment time.
Managing usage
Every text counts against your plan’s monthly allowance. See Your SMS allowance and topping up for how that’s tracked and what to do if you’re running close to the limit.